Terms & Conditions

- Seasonal Reductions : Applies to online UK customers only.

- Denim campaign with Go Beyond charity T&Cs: Applies to online sales of Denims included in the event only and signalled with a green top strip.

- Please note Free Standard Delivery for orders above £50 applies only to orders shipped with Evri Standard Delivery. Where Royal Mail Standard Delivery is selected as a shipping method, the standard shipping fee of £4.99 will be applied. Please note that £50 above Free UK Standard Delivery is valid on full price items only. All sale items will be excluded from this promotion.

Please note that pierced jewellery and face masks are non-returnable.

COUPON CODES

Any Free Delivery code applies to EVRI Standard Delivery only.

The offer will be applicable on Full-priced items only. All sale and promotional products are excluded from this promotion, unless specified otherwise.

The offer is applicable solely on our UK website and for online use only.

Offers cannot be combined with any other promotions.

Amazon discount code: Offer applicable to payments made by AmazonPay only. The offer will be applicable on Full-priced items only. All sale and promotional products are excluded from this promotion. Free Delivery applies to EVRI UK Standard Delivery only. Valid from March 03.03.2025 to 31.05.25 until 23:59 for UK customers only.

PLACING AN ONLINE ORDER

Please take a moment to read our terms and conditions before placing an order.

By placing an order through our website you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by emailing cs@apricotonline.co.uk

AGREEMENT

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what apricotonline.co.uk/apricotonline.com (Stonemanor Limited) and you are expected to do. You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

REPRESENTATION AND COLOUR

We go to great lengths to accurately present our collections, however from time to time due to individual users’ monitors, resolutions and settings, items may appear differently. We are unable, as such, to accept any liability for colour misrepresentation and strongly advise customers to contact us directly first before making a purchase if you have concerns.

PRICES

All prices shown on our site are inclusive of VAT for the UK. For shipping destinations outside of the UK, we have partnered with Stripe who will provide the detailed breakdown and information for the respective country at checkout. Delivery charges are also applied at the point of checkout depending on the desired delivery method and destination country.

PAYMENT & SECURITY

All online orders require full payment at the time of being placed. This can be done using our automated checkout. Our secure payment partners in the UK are Barclaycard Smartpay, Clearpay and PayPal and Stripe for all International orders. All our payment providers take full responsibility for capturing and storing your payment information on their secure servers. We accept the following payment cards in the UK:

For your extra protection 3D Secure is used by Visa (VbV), and SecureCode by MasterCard. VbV and SecureCode require a personal password for extra security which you can create if this is your first time making an online purchase. More details can be found at www.visa.co.uk or www.mastercard.co.uk. We are sorry to advise we are unable to accept payments via Solo, Diners Club or JCB. We are also unable to accept concession store cards or gift vouchers these include New Look, Outfit and Beales, etc. However, our website is able to process gift cards issued by Apricot standalone stores.

CONFIRMATION

Once your website order has been received we will email you an order confirmation outlining the item you have chosen to purchase. We kindly ask you to take a moment to ensure that your order is correct. If you find an error please email us immediately at cs@apricotonline.co.uk

DELIVERY TIMES

Estimated delivery times are provided in our delivery section. Please be aware whilst we do our best to honour the lead times quoted they are only estimates and are not contractual..

DELIVERY

All website orders will be delivered to the address you provide at the time you place your order online. If your delivery details change prior to dispatch please email us at cs@apricotonline.co.uk.Please note once an order has been dispatched we cannot change the delivery address.
There may be additional charges for you to pay when your order arrives in Europe after BREXIT. All orders are shipped from the UK, so some international orders may have to pay additional duties and taxes.
The purchaser is responsible for paying these and these are normally calculated for you within your shopping experience on our site.
We have partnered with Stripe which provides a seamless shopping experience for all International orders.

DELIVERY TO A DIFFERENT ADDRESS

We are pleased to arrange delivery of your order to an address that is different from your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.

MULTIPLE DELIVERIES

Where possible we will always group your order and ship it together, however, this may not always be possible and as such we reserve the right to dispatch items separately.

DELIVERY NOTIFICATION

When your order is ready to ship we will advise you by email. Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to a local depot and our delivery agents will leave a calling card. If you have received a calling card please follow the instructions on it from our delivery agents.

FAILED DELIVERIES

Sometimes due to unforeseen circumstances, orders are returned to us. In these instances, we reserve the right to charge a re-delivery fee.

INCORRECT OR DAMAGED ITEMS

In the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by email to cs@apricotonline.co.uk or by raising a customer service ticket within your online account, by clicking here.